Legal information — Choiceimpactline

Terms, consumer guarantees, intellectual property and dispute resolution applicable to our jewelry design services in Australia.

Contact studio Privacy Policy

Scope & acceptance

These Terms govern your access and use of choiceimpactline.online and any services or custom jewellery provided by Choiceimpactline. By engaging our services you accept these Terms and any additional project-specific terms provided in writing.

Service offerings include consultation, bespoke design, manufacture and delivery.
Quotes and timelines are estimates and may be updated with notice.

Australian Consumer Law & Guarantees

Under the Australian Consumer Law (ACL), consumers have statutory guarantees which cannot be excluded. These include guarantees for acceptable quality, fitness for purpose, and that services will be rendered with due care and skill.

Where goods are supplied for personal, domestic or household use, if a major failure occurs you may be entitled to a refund, replacement or compensation for consequential loss under ACL.

For further guidance, you may contact the Australian Competition and Consumer Commission (ACCC) or your local consumer affairs office.

Warranties, returns & remedies

Manufacturer or supplier warranties (if any) will be provided with the product. These are in addition to statutory rights under ACL.

Custom pieces are made to specification. Minor variations in handcrafted items are normal. Final acceptance is confirmed on delivery or collection; raise any issues promptly for assessment.

Returns are handled in accordance with ACL. Custom-made items are generally non-returnable unless a statutory consumer guarantee applies. Contact us to begin any remedy process.

Intellectual property

All design material, images, text and site content are the intellectual property of Choiceimpactline unless otherwise stated. Commissioned designs may incorporate client-supplied elements; ownership, reproduction and licensing terms will be agreed in writing prior to production.

Permitted personal use does not transfer copyright. For licensing or reproduction requests, contact Choiceimpactline.

Studio Director

Limitation of liability

To the fullest extent permitted by law, Choiceimpactline's liability for loss or damage arising from product or service supply is limited to remedies required by law. We are not liable for indirect, incidental or consequential losses except where law prohibits such exclusion.

Issue	Typical remedy
Major failure	Refund, replacement or compensation
Minor defect	Repair or compensation
Non-compliance	Statutory remedies under ACL

Complaints & dispute resolution

If you have a complaint, please contact us via the Contacts page (Contacts → Contact studio). We aim to respond within 5 business days. If unresolved, parties may seek external dispute resolution through state consumer agencies or the ACCC.

Governing law: These Terms are governed by the laws of the Commonwealth of Australia.

ACCC

Consumer Affairs Victoria