Privacy Policy

Last updated: 26 August 2026

Choiceimpactline ("we", "our", "us") respects your privacy and is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy explains what information we collect, how we use it, and the choices available to you when engaging our custom jewelry design services in Australia.

Information we collect

We may collect personal information that you choose to provide, including your name, email address, phone number, postal address, design preferences, ring sizes, and correspondence. We also collect transactional details related to orders, such as project specifications and delivery instructions. When you visit our website, we may gather device and usage data such as browser type, pages viewed, referring links, and approximate location derived from your IP address. Cookies and similar technologies help us understand site performance and improve user experience.

How we use information

We use personal information to: respond to enquiries; prepare quotes; design and produce custom pieces; arrange delivery or collection; provide aftercare; process payments via secure third-party gateways; maintain records for accounting and compliance; and communicate updates about your project or appointments. With your permission, we may also send occasional updates about materials, care tips, or studio news. You can opt out of non-essential communications at any time using the instructions included in our messages.

Sharing and disclosure

We may share information with selected service providers who assist our operations, including couriers, insured valuation specialists, casting and setting partners, and IT vendors who support our website and payment processing. These providers are required to handle information securely and only for the agreed purpose. We may disclose information if required by law, to comply with a valid legal request, or to protect our rights and the safety of clients and the public.

International disclosure

While our studio is based in Australia, some cloud or payment providers may store data in other jurisdictions. Where practical, we select vendors that apply safeguards consistent with the APPs and implement contractual protections to support secure handling.

Data security and retention

We apply reasonable administrative, technical, and physical safeguards to protect information against unauthorised access, alteration, or loss. Measures include role-based access, encryption in transit where applicable, and secure disposal practices. We retain records for periods required by Australian law and for legitimate business needs, after which information is securely deleted or de-identified.

Your choices

You may request access to, or correction of, your personal information. To make a request, contact us using the details below. If you wish to limit cookies, you can adjust browser settings; however, certain site features may function differently. Where we rely on consent for optional communications, you can withdraw consent at any time.

Cookies

Cookies help us remember preferences and understand site performance. Essential cookies enable core functionality such as page navigation. Preference and analytics cookies help improve our content. You can accept or decline cookies using the banner on our site; your choice will be stored for future visits.

Third-party links

Our website may reference internal pages such as About and Legal for more details about our processes and conditions. These links are provided for convenience.

Contact

If you have questions about this Policy or wish to exercise your privacy rights, please contact: Choiceimpactline, 18 King Street, Melbourne VIC 3000; phone +61473295801; email Choiceimpactline@yahoo.com. We aim to respond within a reasonable timeframe.

Updates to this Policy

We may update this Policy to reflect changes in our practices, technology, or legal requirements. Significant changes will be noted on this page with the effective date. We encourage you to review this Policy periodically to stay informed about our privacy approach.